Frequently Asked Questions
Everything you need to know about our premium tea blends and services.
How should I store my tea to maintain its freshness?
To keep your tea at its best, store it in a cool, dry place away from strong odors, heat, and direct sunlight. We recommend keeping it in an airtight container or its original foil packaging.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship our premium blends to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for food products?
Due to the nature of our products, we can only accept returns on items that are damaged or incorrect. Please contact our customer service within 14 days of receipt if there is an issue with your order.
Are your tea bags biodegradable?
We are committed to sustainability. Most of our standard tea bags are made from plant-based materials and are industrially compostable. We are actively working toward making our entire range fully sustainable.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.