Returns & Exchanges

At Twinings, we want you to be completely satisfied with your tea experience. If your order arrives damaged or incorrect, we offer a straightforward return process to ensure your pantry remains stocked with the blends you love.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unopened, in their original packaging, and were purchased within the last 30 days to qualify for a return or exchange.

• 2.
  Contact Support

  Reach out to our customer care team with your order number and a brief description of the issue to receive a Return Authorization number.

• 3.
  Pack Securely

  Place the products safely in their original shipping box or a similar sturdy container, clearly marking your Return Authorization number on the exterior.

• 4.
  Ship and Refund

  Send the package back to our distribution center; once received and inspected, we will process your refund or dispatch your replacement tea within 5-7 business days.